Returns &
Exchanges.

1. Definitions

• "Return": The process of sending a purchased product back to our studio.
• "Exchange": Replacing a purchased product with a duplicate item due to manufacturing or transit defects.
• "Refund": A full reversal of the transaction value back to the customer's original payment method or UPI/bank account.
• "Final Sale": Items that are completely ineligible for cancellations, returns, exchanges, or refunds under any circumstances.
• "Defective Item": A product possessing visible printing errors, fabric tears, open seams, or manufacturing faults.
• "Damaged Item": A product physically damaged during transit prior to delivery.
• "Wrong Item": A product delivered to the customer that differs in design, color, size, or style code from the confirmed order invoice.
• "Measurement Tolerance": The industry-standard variance of ±0.5 inches in clothing measurements.

2. General Return Policy (No Remorse Returns)

Because each piece is custom-made or printed-on-demand specifically for you, we do not accept returns, refunds, or exchanges due to wrong size selection, buyer's remorse, style mismatch, or change of mind. Sizing details are provided on each product page; please reference them carefully before finalizing your purchase.

Size exchanges for customer sizing errors must be handled at the customer's expense by placing a new order on the storefront.

3. Sizing & Fit Discrepancies

Sizing charts provided on product pages are indicative. A measurement tolerance of ±0.5 inches is standard for all apparel products. Variations within this tolerance are not considered defects and are strictly ineligible for refunds, returns, or replacements.

For size discrepancy claims exceeding the ±0.5-inch tolerance, you must provide images of the garment placed flat next to a measuring tape showing the discrepancy.

4. Defective, Damaged, or Wrong Items (Strict 3-Day Claim Window)

Despite rigorous quality controls, products may occasionally suffer manufacturing defects or get damaged in transit due to courier mishandling. In these rare events, we will issue a free replacement or a 100% full refund.

A. Reporting Timelines & Requirements

You must report any damage, defect, or wrong item delivery within 3 days of the delivery date (as tracked by our courier partner). Requests submitted after the 3-day window are strictly ineligible.

To request a replacement or refund, contact us at [email protected] or message us on WhatsApp at +91 77603 43724. You must provide your order reference and a **mandatory, continuous, unedited unboxing video** showing:

1. The unopened shipping package cover with the courier label and shipping details clearly visible.
2. The package being opened carefully.
3. A clear close-up highlighting the print defect, wrong item details, or physical damage.

If you do not provide a valid unboxing video or exceed the 3-day notification window, STRAYED is not liable. Damage caused by scissors or sharp objects during unboxing is not covered. If the courier package is visibly damaged on delivery, please note this in the remarks before signing.

B. Defect Verification

Our Quality Control (QC) team will inspect the video and photo evidence to confirm eligibility. The final decision rests with the STRAYED QC team.

5. Lost in Transit & Delayed Deliveries

Lost in Transit: For items lost during shipping, refunds are initiated only after the shipping partner officially updates the tracking status to "Lost", or after delayed delivery timelines are exceeded.

Delayed Deliveries: If a courier attempt has not been made within 15 days (for Air shipping) or 20 days (for Surface shipping) from the date of dispatch, you are entitled to request either:

• A complete reproduction and re-shipment of the product.
• A 100% full refund of the order.

6. Order Cancellation Policy

Because our custom production workflow starts immediately, orders cannot be cancelled once they enter processing.

Cancellation Attempt Window: You may contact us at [email protected] or message us on WhatsApp within 2 days (48 hours) of placing your order. If production has not yet started and the order is still cancellable, we will attempt to cancel the order and issue a full refund.

We reserve the absolute right to cancel and refund any order at any point prior to delivery for reasons including but not limited to inventory errors, system pricing glitches, or suspected promotional code fraud.

7. Refund Processing & Payment Methods

Once a refund is approved by our QC team, the transaction will be initiated. Reversals are finalized within 7-10 business days. Prepaid orders are refunded directly back to the original payment source.

Promotional Bundle Deductions: If a customer returns a defective item that was part of a promotional bundle (e.g. 5% off bundle) or a volume discount offer, and elects for a refund instead of a replacement, the refund issued for that item will be adjusted to reflect the recalculation of the remaining items to their full individual prices.

8. User Conduct & Fraud Prevention

Accounts showing repeated claims of damaged items, missing products, or delivery issues will be flagged. We reserve the right to blacklist customers, restrict purchase access, or suspend user accounts if we detect return abuse, false defect claims, or chargeback fraud.