Shipping &
Delivery.

1. Company Information

• Brand Name: STRAYED
• GSTIN: 29STBPS7762F1ZQ
• Registered Office: C2-306, Greenwood Regency, Bangalore, Karnataka, India
• Production Facility: Tamil Nadu, India
• Support Email: [email protected]
• WhatsApp / Phone: +91 77603 43724
• Working Hours: 9:00 AM – 5:00 PM IST, Monday to Friday
• Grievance Officer: Deeptanil Sinha — [email protected]

2. Scope & Applicability

This Policy applies to all orders placed directly on strayed.in by customers located within the Republic of India. STRAYED currently ships within India only. International shipping is not available at this time.

STRAYED does not sell through any third-party marketplace (Amazon, Myntra, Flipkart, etc.). All purchases must be made exclusively through strayed.in.

3. Definitions

• "Processing Time": The time between order placement and when the item is prepared, quality-checked, packed, and handed to the courier.
• "Dispatch": The moment your order is handed to the courier and a tracking number is generated.
• "Delivery": The successful handover of your order to you (or an authorised person) at your provided address.
• "Business Days": Monday through Saturday, excluding Sundays, national public holidays, and declared government holidays.
• "Return-to-Origin (RTO)": A scenario where the courier is unable to deliver and returns the package to our facility after failed delivery attempts.
• "Failed Delivery": An unsuccessful delivery attempt due to customer unavailability, incorrect address, or delivery refusal.
• "Express Shipping": A paid priority shipping upgrade (₹69) offering faster dispatch and expedited transit timelines.

4. Serviceable Locations

STRAYED ships to all pincodes serviceable by our logistics partners within India. Delivery availability is determined by real-time courier coverage via our logistics aggregator, Shiprocket.

• Certain remote or restricted areas (including Andaman & Nicobar Islands, Lakshadweep, and deep rural pincodes) may have limited access, extended timelines, or may not be serviceable.
• If your pincode is non-serviceable, you will be notified at checkout.
• We do not ship to P.O. Boxes or addresses that cannot be physically accessed by a courier.

5. Shipping Methods & Charges

Standard Shipping — Free

Available on all orders, all pincodes, with no minimum order value. No hidden fees.

Express Shipping — ₹69

• An optional paid upgrade for customers who require faster delivery. You must select it at checkout — it is not applied automatically.
• Your Express order will always be prioritised at every stage — from packing to courier handover.
• However, faster delivery is not guaranteed. Transit timelines may still be affected by courier operational issues, weather events, regional disruptions, or other circumstances beyond our control. Express Shipping improves the likelihood of faster delivery but does not constitute a guaranteed delivery date.
• Express Shipping charges are non-refundable once the order has been dispatched.

Note: Cash on Delivery (COD) is not available on strayed.in. All orders must be prepaid via UPI, cards, net banking, wallets, EMI, or STRAYED E-Wallet credits.

6. Order Processing Time

Processing time is the period between order placement and dispatch — not delivery.

Processing timelines may extend during high-volume sale periods, new collection launches, national holidays, or any supply chain disruptions at our production facility.

7. Delivery Timelines

Delivery timelines are estimates only and begin from the date of dispatch — not the order date.

Standard Shipping

Express Shipping

Actual delivery times depend on courier performance, distance, regional infrastructure, and factors outside our control. We do not guarantee delivery on any specific date.

8. Order Tracking

• A tracking link is sent to your registered email upon dispatch.
• Tracking may take up to 24 hours to activate after dispatch.
• For tracking support, contact [email protected] with your order number.
• You are responsible for monitoring your tracking link and ensuring someone is available to receive the package.

9. Courier Partners

STRAYED uses Shiprocket as its logistics aggregation platform. Shiprocket automatically assigns the most suitable courier based on your pincode, order weight, and real-time serviceability. Common carriers include Delhivery, Blue Dart, Xpressbees, Ecom Express, and DTDC.

Courier assignment is automatic and cannot be manually selected. Once dispatched, courier handling is outside STRAYED's direct control. STRAYED is not liable for delays or mishandling caused by the courier after dispatch.

10. Delivery Attempts & Failed Deliveries

Our courier partners will make up to 3 delivery attempts at your provided address before initiating a Return-to-Origin (RTO).

A delivery may fail if you or an authorised person is unavailable, the address is incorrect or inaccessible, the recipient refuses the package, or your contact number is unreachable.

You are responsible for providing an accurate address, keeping your phone reachable, monitoring your tracking link, and being available during the delivery window.

11. Incorrect Address Policy

Accuracy of your delivery address is entirely your responsibility. If your order has not yet been dispatched, contact us immediately to request a correction.

Once an order is dispatched, address modifications are not possible. If a delivery fails due to an incorrect address and triggers an RTO, the standard RTO policy (Section 12) will apply.

12. Return-to-Origin (RTO) Policy

First RTO — Free Re-Ship

We will contact you to confirm your correct address and re-ship the order at no charge as a one-time courtesy.

Second RTO — Order Cancellation

If the re-shipped order is again returned, the order will be permanently cancelled. No further re-shipment will be offered.

Refund on RTO (Customer Fault)

If an RTO is caused by customer error (wrong address, unavailability, delivery refusal) and the order is cancelled:

• A refund will be issued minus a ₹99 restocking and reverse logistics fee.
• The refund will be credited as STRAYED E-Wallet cash, usable for future purchases on strayed.in.
• E-Wallet credits are issued within 3–5 business days of confirmed RTO.
• E-Wallet credits are not transferable, redeemable for cash, or usable outside strayed.in.

Accounts with repeated RTOs may be flagged for additional verification or restricted from placing new orders.

13. Packaging Policy

STRAYED is committed to responsible, eco-conscious packaging. All orders are packed using eco-friendly, sustainable materials — including recycled mailers and biodegradable packaging tape where available — along with protective inner packaging to prevent transit damage.

We are actively working to eliminate single-use plastics from our supply chain. Packaging presentation may occasionally vary based on product type or supply availability, which does not constitute grounds for a return or refund claim.

14. Damaged Package Policy

Report any damage to [email protected] within 3 days of the delivery date. Do not discard any packaging.

Mandatory Unboxing Video

An unboxing video is mandatory for all damage, defect, and wrong item claims. Your video must be continuous and unedited, show the outer packaging with courier label, show the package being opened from start to finish, and show a clear close-up of the damage or wrong item. Claims without a valid unboxing video will not be accepted.

15. Missing Item Claims

Report missing items within 3 days of delivery with your order reference and mandatory unboxing video. Our team will cross-reference with weight verification records. Investigation may take 5–7 business days. Validated claims will receive a free replacement or full refund for the missing item.

16. Lost Shipment Policy

A shipment is considered potentially lost if there has been no tracking movement for 10 consecutive business days, or the courier has officially updated the status to "Lost".

Contact us with your order number and tracking ID. We will file an official investigation — this may take 7–14 business days. Once confirmed as lost, you are entitled to a 100% full refund or a complete re-shipment.

Refunds for lost-in-transit items are initiated only after the shipping partner officially marks the status as "Lost", or after: Air Shipping — 15 business days with no delivery attempt; Surface Shipping — 20 business days with no delivery attempt.

17. Delayed Deliveries

Deliveries may be delayed due to severe weather, national holidays and festival seasons, courier operational issues or strikes, government-mandated restrictions, high-volume sale surges, or infrastructure disruptions. STRAYED is not liable for delayed deliveries caused by any of the above events.

18. Shipping During Sales & Holidays

During high-demand periods — including promotional sales, new collection launches, and major Indian festivals — processing and shipping timelines may be significantly extended:

• Standard processing may extend to 5–7 business days.
• Express processing may extend to 2–4 business days.

We recommend placing orders in advance if timeliness is important.

19. Refunds Related to Shipping

20. Delivery Refusal Policy

If you refuse to accept a delivery without a legitimate documented reason (such as a visibly tampered package), the order will be treated as a customer-initiated RTO. The standard RTO policy applies, including the ₹99 deduction. Repeated delivery refusals may result in your account being flagged or restricted.

21. Fraud Prevention

STRAYED actively monitors for fraudulent claims including false non-delivery claims, staged damage videos, and missing item fraud. Customers found making fraudulent claims will have their accounts permanently suspended. STRAYED reserves the right to dispute associated chargebacks and report fraudulent activity to legal authorities.

22. Force Majeure

STRAYED shall not be held liable for any failure or delay arising from circumstances beyond our reasonable control, including acts of God, pandemics, government orders, political unrest, strikes, internet outages, or actions of third-party courier providers.

23. Liability Limitation

To the fullest extent permitted by Indian law, STRAYED shall not be liable for indirect, incidental, or consequential losses arising from delayed, damaged, or failed deliveries; losses caused by courier mishandling after dispatch; or delivery failures caused by incorrect customer-provided information. Our maximum liability is limited to the value of the order in question.

24. Policy Modifications

STRAYED reserves the right to modify this Policy at any time. The "Last Updated" date at the top reflects the most recent revision. Continued use of strayed.in constitutes acceptance of revised terms.

25. Governing Law & Jurisdiction

This Policy is governed by the laws of the Republic of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.